CAMPAIGN-4: Community Health, Safety and Prevention or Mitigation Ideas

PRIVATE SECTOR BOMB THREAT CRISIS COMMUNICATIONS

ORIGINATION: 05-24-2016 UTC 17:00

LAST UPDATED: 12-01-2016 UTC 8:00

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CRISIS COMMUNICATIONS SERIES: PRIVATE SECTOR BOMB THREAT

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OFFICIAL FEMA BOMB THREAT CALL PROCEDURE BROCHURE:

http://emilms.fema.gov/is906/assets/ocso-bomb_threat_samepage-brochure.pdf

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DHS official Office of Bomb Prevention support webpage:

https://www.dhs.gov/obp

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DHS OFFICIAL YOUTUBE VIDEO:

"What You Can Do When There Is a Bomb Threat"

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Suspicious Package (Potential Bomb):

=>If you see any letter or package that looks suspicious or receive a bomb threat, do NOT touch, move, or disturb it.

=>Call the Police: 911, or ask someone to do it for you.

=>Keep people away from it until help arrives.

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Phone (Bomb) Threat:

=>If the threat was left on voice mail, do not erase it, and write down the time/date.

=>Take action — keep the caller on the line as long as possible.

=>Have someone else alert the Police at 911, and/or the building crisis management team if there is one.

=>Have someone else alert the supervisor as you obtain as much information as possible about the threat (the supervisor will determine if an evacuation, shelter in place or other protocol is necessary) together with security staff.

=>Take notes that might help identify the location of bomb, identity of caller, and place from which call was made, get all the information you can, ask where the bomb is located, ask when the bomb is supposed to explode.

=>Listen carefully to any identifying characteristics in the caller’s voice, age,

gender, race, etc.

=>Use the following CHECKLIST to guide you to take accurate notes, (and take your notes with you if you evacuate).

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Other Bomb threat Sources:

=>In the case of a written threat, it is vital that the document be handled by as few people as possible as this is

evidence that should be turned over to the local law enforcement agency having jurisdiction.

=>If the threat should come via e-mail, make sure to save the information on your computer.

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BOMB THREAT CHECKLIST ACTIONS: (Keep a checklist in a readily-available place)

=>Use this example checklist below to take accurate notes if you receive a bomb threat by phone.

Be calm and courteous, listen and do NOT interrupt, and write down the exact words of the caller.

Time: Call received Time? Terminated Time? Date?

 

=>Immediate questions:

What time is the bomb set to explode?

Where is the bomb right now? Floor? Area?

What kind of bomb is it?

What does it look like?

Is it hidden or inside a box or in a bag?

Why was it placed there?

Do they intend to kill or injure anyone?

 

=>Identifying questions:

Where is the call from?

Describe the caller’s voice Male? Female? Angry? Excited/Nervous? Calm? Adult? Juvenile? Incoherent? Deliberate? Accent? Refined voice? Rough voice? Speech impediment? Unusual Phrases?

=>Familiarity: Does the caller exhibit knowledge of the building? If so, how? In what way? Do you recognize the voice?

=>Background noise: Are there any distinguishing noises in the background? Office noise? Street noise? Music? Running Motor? Whistles? Bells? Horns? Aircraft? Tape Recorder? Other Machinery

What phone line did call come in on?

Is number listed? Is it a Private Number? Is it blocked?

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=>Other Incident Report Key Questions:

1. To what degree is the threat information credible?

2. To what degree is the threat information corroborated?

3. To what degree is the threat specific and/or imminent?

4. How grave are the potential consequences of the threat?

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EVACUATION PROCEEDURE:

=>An official pre-established evacuation procedure will be followed.

=>In the event of a bomb threat or other non-fire crisis, the evacuation order may be issued

via the Alert system and/or word of mouth, with designated staff ensuring that their room is clear of occupants prior to sealing it off.

=>In the event of a bomb threat, the use of cell phones or radios for communications should be avoided.

=>In the event of a bomb threat, designated emergency response personnel should survey exit ways and designated assembly areas for suspicious items before allowing evacuation through and / or to these areas.

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Private Sector General Communication Issues:

What is you facility’s communication role? The Private Sector can:

=>Communicate regarding the facility’s preparation for and response to a local bomb threat.

=>Communicate the facility’s ability to provide services in light of a bomb threat.

=>Communicate the facility’s role in a bomb threat investigation (including cooperating with authorities, or internal investigation of an issue)

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Private Sector overall communication goal(s):

What do you want the audience to think or feel based on your communication? Examples:

=>The facility is supporting investigations and is committed to doing all it can to ensure that bomb threats or terrorist acts do not occur at the facility.

=>The facility is a responsible employer, and will investigate insider threats.

=>The facility responded to the bomb threat or terrorist threat is doing so competently.

=>The facility is committed to ensuring clients receive care, whether through the facility directly or through alternate means.

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Private sector Coordination and communication with/referrals to outside entities such as Law Enforcement:

=>A business should not discuss the ongoing tactics, procedures, or positions of personnel while a threat is ongoing with anyone other than as directed by the Officials managing the incident.

=>The receiver of the threat shall remain available for interviews by investigating authorities.

=>A business will continually assess and communicate as to whether the situation is under control.

=>A business may communicate their knowledge of or their response to and investigation of a bomb threat, if cleared and coordinated with the appropriate channels.

=>A business may uses news releases and media interviews in coordination with the objectives of an ongoing investigation, if cleared and coordinated with the appropriate channels.

=>A business may communicate what is being done in response to the bomb threat if cleared by the appropriate channels.

=>A business may communicate what they advise people to do, including what your staff, clients and the community can do to protect themselves and their families (now and in the future) from harm, in coordination with the authorities.

=>A business may communicate what they will be doing after the investigation to improve their circumstances, and when the facility will be able to provide normal services.

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Communication goals for communicating with the Facility staff and client target audience:

=>Ascertain as to whether the staff and clients feels safe at the facility.

=>Ascertain as to any shortfalls found when implementing the Occupant Emergency Procedures.

=>Ascertain as to whether the staff and clients feel that the facility is a responsible business and employer.

=>Ascertain as to whether the staff and clients understand how quickly the facility will resume normal services.

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Communication goals for communicating with the local community target audience:

=>Ascertain as to whether the local community feels the facility responded to the bomb threat or terrorist threat appropriately.

=>Ascertain as to whether the local community understands the impact of the bomb threat or terrorist threat on facility services.

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PRESONNEL EDUCATION AND TRAINING:

All personnel should know the procedures for handling a bomb threat emergency. The procedures should be readily available and in the hands of all employees who, by reason of their assignment, might be expected to receive a phone call, a verbal or physical threat, or suspicious mail or packages. This category includes all telephone operators, mail handling personnel, receptionists, and secretaries.

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-----------------APPENDIX-A: A VERY BASIC BOMB THREAT DRILL------------------

1. Follow these steps and note the following for a phoned—in bomb threat drill:

=>Place call to employee, and let receptionist/dispatcher or other staff person receiving the call know this is a drill

from the beginning and identify yourself.

=>Proceed with the drill discussion.

=>Observe if person taking the call recorded the exact message and used the Bomb Threat Checklist to help identify the caller and threat.

2. Follow these steps and note the following for a suspicious package bomb threat drill:

=>Let the mailroom or other package handlers know this is a drill.

=>Deliver the fake bomb package.

=>Observe actions taken when they find the fake “bomb.”

=>Ask what their next action would be. Would they evacuate the building? Would they

contact local police? Would they secure the scene?

3. Drill variations must be timed: With each drill, consider changing the circumstance to account for the most likely variations of an event, evacuation directions and challenges, then time them. This type of strategy will identify certain realities and choke-points within your facility.

4. Obtain other feedback from participants and staff as to successes and failures.

5. Evacuation methods and procedures may involve facility changes: Initially, if you have done everything you can to maximize an evacuation procedure and you find that the building structure is out dated and can not support your minimum criteria for evacuation, then the building must be altered to support mandatory requirements.

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--------------APPENDIX-B IDENTIFYING A PARCEL CONTAINING A BOMB--------------

The following are semi-specific letter and parcel bomb recognition points, and when taken in combination, may become significant indicators.

=>Foreign mail, air mail, and/or special delivery

=>Restrictive markings, such as “confidential” or “personal”

=>Excessive postage

=>Hand written or poorly typed addresses

=>Incorrect titles

=>Titles but no names

=>Misspellings of common words

=>Oily stains or discolorations

=>No return address

=>Excessive weight

=>Rigid envelope

=>Lopsided or uneven envelope

=>Protruding wires or tinfoil

=>Excessive securing material, such as masking tape or string

=>Visual distractions

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-------------------------OTHER TRAINING AND BOMB THREAT REFERENCES----------------------------

FBI BOMB THREAT CHECKLIST:

http://www.cahfdownload.com/cahf/dpp/FBI_Bomb_Threat_Call_Checklist.pdf

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ATF BOMB THREAT CHECKLIST:

http://www.campserv.emory.edu/epd/Crime%20Prevention/Bomb%20Threat%20Checklist.pdf

http://www.popcenter.org/problems/bomb_threats/PDFs/phonedatasheet.pdf

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TREASURE DEPT. BOMB THREAT CHECKLIST:

http://ehs.ucr.edu/emergency/ATF%20-%20Bomb%20Threat%20Call%20Checklist%20-%20f%201613.1%20-%20032212.pdf

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ATF security Reminders:

http://www.atf.gov/files/publications/download/p/atf-p-5400-15.pdf

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Here is a training group reference:

http://www.stpubtraining.com/images/Documents/BOMB%20AND%20BOMB%20THREATS.pdf

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State specific protocol:

http://tn.gov/homelandsecurity/docs/bomb_checklist.pdf

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Here is an Excellent FBI workplace violence reference:

http://www.fbi.gov/stats-services/publications/workplace-violence

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FEMA CRISIS COMMUNICATION PLAN:

https://www.ready.gov/business/implementation/crisis

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CERT Emergency Communications Modules:

https://www.fema.gov/media-library/assets/documents/28059?id=6223

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Last Edited by Aaron Littlefield

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