CAMPAIGN-2: Matching Community Resilience Stakeholders with Plans and Volunteers

Oversight and Supervision of Volunteer Programs

VOLUNTEER UTILIZATION SERIES

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CAPABILITY VIEWPOINT-3: OVERSIGHT AND SUPERVISION OF VOLUNTEER PROGRAMS AND ORGANIZATIONS

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PURPOSE: This is part of a series of posts examining various ways volunteers such as CERT have been utilized in the past. The Volunteer Utilization Series posts were preliminarily categorized such that resilience stakeholders with select viewpoints may begin to consider how they could utilize volunteers like CERT as part of an expansion cadre per disaster-category, moving forward. This series is in support of the National Preparedness Goal “Whole Community” approach, and the identified Core Capability “Operational Coordination” which requires communities to establish and maintain a unified and coordinated operational structure and process that appropriately integrates all critical stakeholders and supports the execution of all other core capabilities.

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REFERENCED DHS/FEMA CORE CAPABILITIES ARE HERE:

http://www.fema.gov/core-capabilities

ALL CERT IN ACTION ARTICLES ARE HERE:

http://www.fema.gov/community-emergency-response-teams-cert-action

(direct links only work with the correct i.e. configuration)

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=>SUB-CATEGORY-1 GOVERNMENT ACCOUNTABILITY OF PROGRAMS – Here is a link to currently available independent articles related to oversight. The reader may easily go to the section (part) that pertains to their subject matter interests. GAO may act as professional auditors of CERT program accomplishments and budgeting at some point. Find relevant articles on CERT at:

+GAO WEBSITE: http://www.gao.gov/search?q=Community emergency response team

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=>SUB-CATEGORY-2: GOVERNMENT GUIDANCE OF VOLUNTEER PROGRAMS

+EXAMPLE OFFICIAL VOLUNTEER PROGRAM PLANNING GUIDE:

http://www.michigan.gov/documents/msp-pub602_site_planning_8707_7.pdf

+USCSRH THREAD: “VOLUNTEER RECRUITMENT AND RETENTION”

http://uscsrh.ideascale.com/a/dtd/Volunteer-Recruitment-and-Retention/140437-29117

Organization supervisors must require organizations to create a volunteer management plan including: Get them to Define areas of need, objectives and goals, assess the requirements and roles of volunteers in the organization and within the local community, continue to develop and optimize education and training options, implement a volunteer data collection process including feedback from volunteers regarding community empowerment, organization achievements and their view of the strengths and weaknesses related to the affiliated program, create evaluation criteria, create volunteer recruitment and retention strategies, anticipate issues and risks.

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=>SUB-CATEGORY-3: VOLUNTEER ORGANIZATION ACCREDITATION AND PROGRAM OPTIMIZATION

+COUNCIL ON ACCREDITATION OF HUMAN SERVICES: http://coanet.org/home/

+(Their standards are listed here: http://coanet.org/standard/mil-vc/purpose.pdf )

+Quality Management System Standards are here: http://uscsrh.ideascale.com/a/dtd/ISO9001-2015-NEW-QMS-Framework-Requirements-and-Implications/115501-29117

Example practices that impact the capacity of an organization to use volunteers effectively:

1. Regular supervision and communication with volunteers

2. Liability coverage or insurance protection for volunteers

3. Regular collection of information on volunteer numbers and hours

4. Screening procedures to identify suitable volunteers

5. Written policies and job descriptions for volunteer involvement

6. Recognition activities, such as award ceremonies, for volunteers

7. Annual measurement of the impacts of volunteers

8. Training and professional development opportunities for volunteers

9. Training for paid staff in working with volunteers

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=>SUB-CATEGORY-4: EVALUATION OF PROGRAMS, ACTIVITIES, AND RISK MANAGEMENT ISSUES (Identify, assess, and prioritize risks to inform activities and investments that will contribute to a safer operational environment and reduce injuries and waste, including volunteer utilization to reduce risks within their community)

+CERT IN ACTION: Montgomery County, MD CERT Inauguration Response

https://www.fema.gov/community-emergency-response-teams-cert-action#moco

+CERT IN ACTION: CERTs Support Olympic Trials in Eugene, OR

https://www.fema.gov/community-emergency-response-teams-cert-action#olympic

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=>SUB-CATEGORY-5: LONG-TERM VULNERABILITY REDUCTION

Build and sustain resilient systems, communities, and critical infrastructure and key resources lifelines that reduce vulnerability to natural, technological, and human-caused incidents including: likelihood, severity, duration and other adverse consequences.

+FEMA DISASTER RECOVERY FRAMEWORK: http://www.fema.gov/national-disaster-recovery-framework#

+FEMA: http://www.fema.gov/core-capabilities (see long term vulnerability reduction)

+CERT IN ACTION: Escambia County, Fla. CERT Tackles Beach Cleanup (As with the Gulf oil spill clean-up assistance, we see an area where-by the EPA could call upon CERT for assistance to help manage the long-term requirements for the areas affected by this incident)

https://www.fema.gov/community-emergency-response-teams-cert-action#escambia

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=>SUB-CATEGORY-6: VOLUNTEER CONTRIBUTION TO ECONOMIC RECOVERY

Mechanisms for returning economic and business activities (including food and agriculture) to a healthy state, and that result in a sustainable and economically viable community.

FEMA: http://www.fema.gov/core-capabilities (see economic recovery)

Each time CERT helps a business that has been impacted by an incident it increases the recovery potential for that business. The Small Business Administration could identify areas where CERT to help in the recovery of businesses post-disaster, including opportunities for CERT to work together with Organizations like Habitat for Humanity to rebuild damaged businesses. Also see multiple “CERT in Action” links above for further details.

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=>SUB-CATEGORY-7: VOLUNTEER CONTRIBUTION TO COMMUNITY RESILIENCE (integrated efforts to recognize, understand, communicate, plan, and address vulnerabilities. Integrate volunteers into a planned set of actions to accomplish decrease vulnerabilities, and improve resilience. INCLUDING: Community incentives, and preparedness- (Advertising, Public Outreach, Education, Training, and Habituation activities)

+CERT ENGAGEMENT: http://www.cert-la.com/keep-cert-engaged.htm

+CERT UTILIZATION: http://www.cert-la.com/how-used-cert.htm

For every citizen that becomes a new CERT, our Nation grows a little bit more Resilient.

http://www.fema.gov/core-capabilities (see community resilience)

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ADDITIONAL REFERENCES:

IS-244 (DEVELOPING AND MANAGING VOLUNTEERS) is here:

CLASS=> http://training.fema.gov/is/courseoverview.aspx?code=IS-244.b

GUIDE=> http://www.training.fema.gov/emiweb/downloads/is244.pdf

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IS-288 (THE ROLE OF VOLUNTARY ORGANIZATIONS IN EMERGENCY MANAGEMENT) is here:

http://www.training.fema.gov/is/courseoverview.aspx?code=is-288

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FDOC 104-008-1: (WHOLE COMMUNITY APPROACH TO EMERGENCY MANAGEMENT) is here:

http://www.fema.gov/media-library-data/20130726-1813-25045-0649/whole_community_dec2011__2_.pdf

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Guidance Managing Volunteers:

http://uscsrh.ideascale.com/a/dtd/Guidance-for-Managing-Volunteers/96507-29117

http://fema.ideascale.com/a/dtd/Guidance-for-Managing-Volunteers/427824-14692

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Other important definitions and descriptions can be found within the 2008 Emergency Management Guide here:

http://www.training.fema.gov/hiedu/docs/terms%20and%20definitions/terms%20and%20definitions.pdf

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Idea No. 45